Pickup Date
Drop Off Date
Pickup Date
Drop Off Date
Bintulu & Miri Popular Cars
Best Cars
Rental Car Types

Right at the Airport. Ready When You Land

Right at the Airport. Ready When You Land

Right at the Airport. Ready When You Land

Right at the Airport. Ready When You Land

Right at the Airport. Ready When You Land

Right at the Airport. Ready When You Land

Right at the Airport. Ready When You Land

FAQ
Frequently Asked Questions
  • 1. What are the rental requirements?

    • A valid Malaysian or International Driving License is required.

    • Drivers must be between 21 and 65 years of age.

    • A security deposit is required.

    • Rental payment is accepted via credit card only.

  • 2. What is CDR (Collision Damage Reduction)?

    • Collision Damage Reduction is an optional liability limitation provided by Hornbill Car Rental to reduce the hirer financial responsibility in the event of a collision caused by the Hirer.

    • CDR is not an insurance policy. It is a contractual agreement that limits the
    hirer’s liability to a fixed amount, as stated in the Rental Agreement and
    subject to its terms and conditions.

    • CDR does not cover certain types of damage, including but not limited to damage to tires, rims, windscreen, mirrors, undercarriage, and any damage caused by negligence, misuse, drive-thru flood area or breach of the Rental Agreement.

    • CDR is optional but recommended, especially for long-distance or during
    festive seasons.

  • 3. Are your vehicles allowed for outstation use?

    • Yes, selected vehicles may be used for outstation travel across Sarawak and Sabah.

    • Hirers must inform the company in advance of any outstation journeys.

    • Additional charges will apply depending on the destination.

    • Only newer and well-maintained vehicles are allocated for long-distance travel to ensure safety and reduce the risk of breakdowns.

  • 4. Are your vehicles allowed to cross into Brunei or Indonesia?

    • Brunei: Vehicles may enter Brunei; however, only selected models are
    permitted due to Brunei’s strict regulations on tinted windows. Vehicle dropoffs inside Brunei are not allowed.

    • Indonesia: Vehicles are not permitted to cross the border into Indonesia. Insurance coverage and roadside assistance do not extend there. Any vehicle Page 2 of 20 taken across the Indonesian border would leave both the hirer and the company unprotected in the event of an accident, theft, or breakdown.

  • 5. When will I receive my security deposit back?

    • For cash deposits, refunds are processed immediately upon vehicle return during operating hours.

    • For returns made outside operating hours, cash deposit refunds will be completed within 3 working days.

  • 6. Do you provide drop-off and pick-up services, and what are the charges?

    Yes, we do. Drop-off and pick-up are available at major airports and city locations. An additional fee applies, and charges may vary by location.

Grey Honda City 2023 sedan, front three-quarter view with LED headlights and alloy wheels.
  • 7. What surcharges or additional fees should I be aware of?

    • Waiting surcharge: Applies for pick-ups or returns outside operating hours (8:00 AM – 10:00 PM). Please refer to the surcharge schedule.

    • Late return fee: Additional charges apply if the vehicle is returned later than the agreed rental period.

    • After-hours pick-up/drop-off: Can be arranged in advance, subject to
    availability and surcharge.

    • Long-distance / outstation surcharge: Additional fees apply for approved outstation trips, depending on the destination.

    • Drop-off surcharge: Applies if the vehicle is dropped off at a different location than the pick-up point.

  • 8. Do you provide official receipts and e-invoices?

    Yes. Official receipts and e-invoices are issued for all payments made directly to our company. Payments made to third parties are not eligible. by location.

  • 9. What are your payment methods?

    • Credit card (for rental payments)

    • Cash (accepted only for security deposits)

  • 10. What is the fuel policy?

    Vehicles must be returned with the same fuel level as at the time of collection. If returned with less fuel, a refuelling charge will apply, depending on the vehicle category.

  • 11. What happens if I don't report an outstation trip?

    Failure to declare an outstation trip may result in penalties and can affect both your Collision Damage Reduction (CDR) coverage and your security deposit.

  • 12. Is SST included in the rental rates?

    No. All rental rates are quoted before the 8% Sales and Service Tax (SST).

  • 13. How can I make a reservation?

    Reservations can be made through our online booking system, by email, via WhatsApp, or by calling our hotline directly.

About Us
Hornbill Car Rental

At Hornbill Car Rental, we make it easy for you to travel with confidence. Since 2002, we’ve been trusted by travellers in Kuching and Bintulu for our affordable rates, reliable vehicles, and excellent service. Whether you’re here for business or leisure, we’re here to get you moving quickly, safely, and hassle-free.

Testimonials
What Customers Say
  • Thanks to Ms Lynne for the assist throughout the rental process. Vehicle was well prepared, well maintained, clean interior & ext

    ng wai keng Avatar ng wai keng
    July 19, 2025

    Customer service yang bagus👏👏👏👏👏🌹 Memudahkan semua urusan saya dan suami sepanjang berada di Bintulu selama 5 hari... Terima kasih Puan Lyne🌹😍 Insyaa allah jumpa lagi akan datang😍🫰

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    SRN libra Avatar SRN libra
    October 22, 2025

    Sewa kereta yang trusted. Kereta memang tak bermasalah. Urusan pon mudah dan selamat. Pengembalian deposit pon lancar.

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    Naga Comel Avatar Naga Comel
    September 27, 2025

    Worthy price, the staff were helpful and friendly.. overall i would recommend Hornbill Car Rental for their positive customer service and well maintained vehicles ❤️❤️

    Yaya Jumat Avatar Yaya Jumat
    May 21, 2025
  • Kereta selesa dan bersih dan dalam keadaan baik. Terima kasih Ms Lyne, yang memudahkan proses.

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    Fuzai Syahir Avatar Fuzai Syahir
    June 25, 2025

    Prices and availability are reasonable. Staffs (lyne, abg) are friendly too. Recommended.

    ian lee Avatar ian lee
    June 16, 2025

    Customer service was great, huge thanks to Ms Lynne for the assist throughout the rental process. Vehicle was well prepared, well maintained, clean interior & exterior. Would love to use the service again

    Iglesias Ethaniel Dady Avatar Iglesias Ethaniel Dady
    June 23, 2025

    My first time using their rental car service and had the best experience. Rented a Perodua Bezza for 2 days and the car given was in very good condition, clean, and looks new. Thank you and hopefully can continue to maintain good service. Very recommended.

    Sumaiyyah Roshidi Avatar Sumaiyyah Roshidi
    August 19, 2025
  • Top service of the hornbill car rental miss lyne

    Roddy Lee Jiann Lung Avatar Roddy Lee Jiann Lung
    June 16, 2025

    Good price Good service Thank you Miss Lyne

    Jenny Wee Avatar Jenny Wee
    August 5, 2025

    Your Customer Service Officer, Ms Lyn provide tip top assistance. Vehicle always in good condition. Keep up the good work

    alpaskha mahmood Avatar alpaskha mahmood
    June 16, 2025

    Sangat selesa

    Mohammad Wafly Avatar Mohammad Wafly
    September 12, 2025

Interested in Renting?

We offer affordable, reliable, and well-maintained vehicles for every occasion.

Grey Honda City 2023 sedan, front three-quarter view with LED headlights and alloy wheels.

Bintulu & Miri Car Rental With Affordable Rates

Bintulu & Miri Popular Cars

Rental Car Types

Frequently Asked Questions

What Customers Say