Cancellation by Customer
Cancellations made at least 48 hours before the scheduled pick-up time are eligible for a full refund.
Cancellations made within 24–48 hours before the scheduled pick-up time are eligible for a 50% refund.
Cancellations made less than 24 hours before the scheduled pick-up time are non-refundable.
No-show (failure to collect the vehicle at the agreed time without prior notice) is non-refundable.
Refund Processing
Approved refunds will be processed within 7–14 working days.
Refunds will be made to the original payment method used during booking.
Any transaction or bank processing fees incurred are non-refundable.
Early Return
No refund will be provided for early return of the vehicle before the end of the agreed rental period.
Cancellation by Company
If the company is unable to provide the reserved vehicle due to unforeseen circumstances, a full refund will be issued, or an alternative vehicle of similar value will be offered.
Deposit Refund
Security deposits will be refunded after the vehicle is returned and inspected, provided there are no damages, fines, late returns, or outstanding charges.
Deposit refunds are typically processed within 7–15 working days after vehicle return.
Peak Periods & Promotions
Bookings made during peak seasons, public holidays, festive periods, or promotional offers may be non-refundable. This will be clearly stated at the time of booking.
Amendments
Changes to booking dates or vehicle type are subject to availability and may incur additional charges. Any difference in price is non-refundable unless stated otherwise.
General
By confirming a booking, customers agree to this Cancellation & Refund Policy.
The company reserves the right to amend this policy at any time without prior notice.
