Terms & Conditions

Fuel Policy

Fuel is not included. The hirer must refuel the vehicle to the same level as at the time of collection.

Early Return

No cash refund is provided for early returns when payment is made by card. Any unused balance may be carried forward for future rentals.

Late or Alternative Return

Additional charges will be imposed for late vehicle return or if the vehicle is returned to a location not stated in the Rental Agreement.

Damages & Liability

The hirer is responsible for all damages incurred during the rental period. Any damage not covered under Collision Damage Reduction (CDR) must be fully borne by the hirer.

Prohibited Items

Durian, pets, fish, and smoking are strictly prohibited inside the vehicle. A cleaning fee of up to RM200 will be charged for any violation.

Vehicle Key Policy

Full replacement cost applies for any lost, damaged, or locked-in keys, based on the actual replacement charges.

Usage Restrictions

Vehicles are not permitted to be driven across the Indonesian border or used for illegal activities or the transport of restricted items.

Border Crossing

Prior approval is required for travel into Brunei or Sabah. Additional charges will apply accordingly.

Long-Distance Travel

Additional fees apply for travel exceeding a 200 km radius from the pick-up location. Failure to declare such travel will result in penalty charges.

Breakdown & Emergencies

All accidents, breakdowns, or incidents must be reported within 24 hours. A call-out fee will be charged for non-mechanical issues caused by negligence (e.g., lost keys or flat battery due to lights left on).

Acceptance of Terms

By renting from Hornbill Car Rental, the hirer agrees to all terms and conditions, including applicable Collision Damage Reduction (CDR) charges and hourly extension fees based on the selected vehicle category.